Cancellation/Refund Policy
RAREGEN WAIT FOR IT Pvt Ltd
At RAREGEN WAIT FOR IT Pvt Ltd, we strive to ensure complete customer satisfaction with our products and services. This policy outlines our cancellation and refund procedures to provide you with clarity and confidence when shopping with us.
1. Order Cancellation
1.1 Before Shipment
- Free Cancellation: You can cancel your order free of charge before it has been shipped
- Cancellation Window: Orders can be cancelled within 2 hours of placement for same-day processing
- How to Cancel: Contact us immediately at myrare001@gmail.com or call +91 9284008781
- Refund Timeline: Full refund will be processed within 3-5 business days
1.2 After Shipment
- Once your order has been dispatched, it cannot be cancelled
- You may return the product as per our return policy outlined below
2. Return & Refund Policy
2.1 Eligibility for Returns
Returnable Conditions:
- Product must be in original, unopened condition
- All original packaging, labels, and seals must be intact
- Return request must be initiated within 7 days of delivery
- Product must not have passed its expiry date
- Original invoice/receipt must be provided
Non-Returnable Items:
- Opened or used supplement products (for health and safety reasons)
- Products with broken/tampered seals
- Products returned after 7 days of delivery
- Damaged products due to misuse or improper storage
- Products without original packaging or labels
2.2 Return Process
Step 1: Initiate Return Request
- Email us at support@myrare.in with your order number and reason for return
- Or call us at +91 9284008781 during business hours
- Provide photos of the product and packaging if requesting return due to damage
Step 2: Return Approval
- We will review your request within 24-48 hours
- Upon approval, we will provide return instructions and address
- Return authorization number will be issued
Step 3: Ship the Product
- Pack the product securely in original packaging
- Include the return authorization number
- Ship to the address provided by our team
- Note: Return shipping costs may be borne by the customer unless the return is due to our error
Step 4: Inspection & Refund
- We will inspect the returned product within 2-3 business days of receipt
- Refund will be processed upon successful inspection
3. Refund Information
3.1 Refund Methods
- Refunds will be credited to the original payment method used for purchase
- UPI/Digital Wallets: 1-3 business days
- Credit/Debit Cards: 5-7 business days
- Bank Transfers: 3-5 business days
3.2 Refund Amount
- Full Refund: For unopened products returned within 7 days
- Partial Refund: Return shipping costs may be deducted if return is not due to our error
- No Refund: For opened products or items returned after the specified timeframe
3.3 Refund Timeline
- Processing begins after product inspection is complete
- You will receive an email confirmation once refund is initiated
- Bank processing times may vary depending on your financial institution
4. Exchange Policy
4.1 Product Exchange
- We offer exchanges for unopened products within 7 days of delivery
- Exchanges are subject to product availability
- Size/flavor changes are allowed for the same product line
- Price differences (if any) will need to be paid separately
4.2 Damaged or Defective Products
- Immediate Replacement: Free replacement for products damaged during shipping
- Quality Issues: Free exchange for manufacturing defects
- Process: Contact us within 24 hours of delivery with photos
- Our Responsibility: We cover all shipping costs for replacements due to our error
5. Special Circumstances
5.1 Wrong Product Delivered
- Our Error: We will arrange free pickup and provide correct product
- Full Refund: If correct product is not available
- No Additional Cost: All shipping charges covered by us
5.2 Delayed Delivery
- Compensation: Partial refund or discount on next order for significant delays
- Full Refund: Available if delivery is delayed beyond 15 days
- Customer Choice: Keep the product with compensation or return for full refund
6. Health & Safety Policy
Given the nature of our supplement products:
- No Returns on Opened Products: For health and safety reasons, we cannot accept returns of opened supplement containers
- Consultation Recommended: Please consult healthcare providers before use
- Allergic Reactions: Discontinue use immediately and consult a doctor if you experience any adverse effects
- Storage Instructions: Follow product storage guidelines to maintain quality
7. Contact Information
For all cancellation and refund requests:
Email: myrare001@gmail.com
Phone: +91 9284008781
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
Website: www.myrare.in
8. Frequently Asked Questions
Q: Can I return a product if I don't like the taste?
A: Unfortunately, opened products cannot be returned for health and safety reasons. We recommend checking product reviews and descriptions before purchasing.
Q: What if my product expires during shipping?
A: We ensure adequate shelf life for all shipped products. If you receive a product close to expiry, contact us immediately for a replacement.
Q: Can I get a refund if the product doesn't work for me?
A: Supplement effectiveness varies by individual. Opened products cannot be returned, but unopened products can be returned within 7 days.
Q: How do I track my refund status?
A: We will send email updates at each stage of the refund process. You can also contact our support team for status updates.
9. Policy Updates
- This policy may be updated from time to time
- Changes will be posted on our website with the updated date
- Continued use of our services constitutes acceptance of policy changes
- Major changes will be communicated via email to registered customers
10. Grievance Resolution
If you're not satisfied with our response:
- Escalate to Manager: Request to speak with our customer service manager
- Written Complaint: Send detailed complaint to myrare001@gmail.com
- Resolution Timeline: We aim to resolve all grievances within 7 business days
- Consumer Forum: As per Indian consumer protection laws, you may approach relevant consumer forums
Note: This policy complies with Indian consumer protection laws and e-commerce guidelines. For any clarification, please contact our customer support team.
We value your trust and are committed to providing excellent customer service. Thank you for choosing RAREGEN WAIT FOR IT Pvt Ltd.